Written by Panorama resident, Deb Ross. February 2017
This blog is a little off my usual topic of “newbies, boomers, and would-bes” but I wanted to express my gratitude for Panorama’s awesome response to yesterday and today’s Superbowl Sunday snow event (“storm” might be a little too strong a word). First off – we vaguely heard the phone ring during the last thrilling minutes of Super Bowl – or was it a ref whistle? Were we going to answer it? No way! But Panorama left a voicemail message letting us know that some events and facilities might be closed tomorrow (Monday) due to the snow event. Later on, after catching our breath following the game, we checked and confirmed that the Aquatic and Fitness Center would indeed be opening late. Thanks to Jenny, Security, and others for great communication! We know that some staff worked beyond their normal hours to ensure the safety and awareness of residents and staff.
In the morning, we also got an email from Grace Moore to let us know of Monday evening’s concert cancellation. Thank you so much, Grace, for being on top of communications! While email is not yet available to some residents, it’s a great way to communicate last-minute changes to the schedule.
At about 11 Monday morning I ventured out, equipped with my Yaktrax tread devices on my boots (thanks to fellow resident Susan W for the suggestion!), and, of course, my SARA pendant. During my walk, three snowplows came by, and there were Panorama staff out at each neighborhood shoveling walkways. Most sidewalks were shoveled by then, as were most roads. A shouted “thank you” to staff was invariably met with a smile.
Inside the Quinault, by the door, were two armchairs that allowed me to take off (and then put back on) my Yaktrax before heading to the exercise room.
So, KUDOS to Panorama and staff for their great efforts at communication and response!